Damaged or incorrect items
Report damaged, incorrect, or missing items within 48 hours of delivery with clear photos or an unpacking video. Replacement or refund handling depends on inspection and product availability.
Returns
Help for damaged, incorrect, or missing items.
Orders are checked before packing. If something still reaches you damaged, incorrect, or incomplete, contact support quickly with order details and unpacking proof.
Change-of-mind returns
Jewellery is a close-contact category, so change-of-mind returns may be limited. Product-specific eligibility should be checked before placing an order.
Refunds
Approved refunds are processed back through the original payment route where possible. Timelines depend on Razorpay and the issuing bank after Ornam initiates the refund.